We wanted to create the Disputes module to give your team a 

 for all open and resolved disputes, bringing clarity and structure to a process was hard to track and keep up with without a dispute management tracking tool. With instant visibility into which invoices and accounts are affected, teams can quickly understand the status of every dispute. By centralizing dispute management in Stuut, you reduce the risk of issues getting lost in email threads or spreadsheets—ensuring nothing falls through the cracks and resolutions move faster.

The agent goes beyond dispute creation, continuing to work in the background. If it detects a resolution during an email or call exchange, it automatically updates the dispute case and notifies you with a task for review.

You can add your own dispute reason codes, or if you don’t have one, you can use Stuut’s suggested reason codes, just pick the ones that are relevant to your company. 

If you want to use our disputes module, opt in so that we can get a Stuut representative to help you get set up. 

Disputes within Stuut

🚀 The New Stuut Analytics Dashboard: See What’s Powering Your AR Success

Your AR collections just got a serious upgrade — and we couldn’t be more excited to show you what’s new! The revamped 

 gives you a front-row seat to everything happening behind the scenes of your collections engine. From automation efficiency to collector performance, you’ll see exactly how Stuut is driving smarter, faster results.

Ever wonder what your agent is doing in the background? Now you can see it all.

Track how your AI agent is actively decreasing your aging buckets over time,

how effective it is at collecting, and when it knows to call in a human for backup. You’ll get a clearer picture of how automation and your team are working together — so you can fine-tune your strategy and keep the momentum going.

Keep an eye on the KPIs that drive real impact. With just a glance, you can see how your DSO, overdue balance, and time to collect are trending downward. These insights turn every small win into measurable progress — helping you celebrate efficiency in motion.

Discover where your collectors are getting stuck, uncover bottlenecks, and offer the right support at the right time. With these new performance metrics, you can coach more effectively, improve workflows, and build a stronger, more connected AR team.

We’re just getting started. Coming up, you’ll see even more filters, actionable insights, and exchange rate tracking, that make your analytics smarter and your collections even more powerful.

Analytics

We’ve made it easier to understand why outreach is paused for a customer. You can now set 

 for each customer account — with a clear reason attached — giving your team visibility into 

 dunning was paused. We’ve included a default set of states to get you started, and coming soon you’ll be able to 

import or create your own custom dunning states

Want to learn more? Watch this quick video.

Descriptive Dunning States

We’ve launched a powerful new cash application tool that automates the reconciliation process using intelligent three-way matching between remittances, bank transactions, and invoices. This streamlines payment processing, reduces manual effort, and accelerates cash posting with unmatched accuracy. 

Whether it's parsing a remittance from an email or matching a bank transaction to a customer, there is full visibility into the reasoning behind an agents actions.

We've partnered with Plaid to streamline connection your bank accounts!

You can now provision a phone number for your organization to receive calls. We have organized this in addition to all your existing call agent settings under 

. In addition to the old voice settings, you can now configure a custom opening line, whether the agent should request consent to record, and enable multilingual calls

We have added a convenient dropdown in the to/cc/bcc fields of your email editor which contains your customer's saved contacts. This should streamline building emails and looping in the correct contacts.

, enabling you to seamlessly sync billing data from your existing SaaSOptics environment. This integration automatically pulls customer records and invoices (supporting multi-currency systems), giving you complete visibility into your billing operations without manual data exports.

Cash Application

We’ve introduced a powerful new feature that allows you to better manage your customer and invoice data through advanced filtering and export capabilities. Easily narrow down records using customizable filters such as date range, payment status, customer type, and more. Once filtered, you can quickly export the refined data set in your preferred format (e.g., CSV or Excel) for reporting, analysis, or sharing. This enhancement streamlines your workflow, giving you greater control and flexibility in managing your financial data.

 that give you greater flexibility and control over when automated outreach is sent on your behalf. Instead of setting a single time, you can now define time ranges—ensuring messages are delivered within optimal hours for engagement. This increases the chances of your outreach being seen and acted on, while keeping communication natural and timely. Perfect for reaching customers across different time zones or scheduling outreach around peak hours.

We now display the total number of customers which that your workflows will target.

We’ve redesigned the inbox with a sleek, modern interface that makes it faster and easier to stay on top of your messages. The new layout offers improved readability, intuitive navigation, and new search functionality!

We’ve enhanced our email infrastructure to ensure your messages reach inboxes more consistently and reliably. With upgraded deliverability protocols, better bounce handling, and improved sender reputation management.

We've enable AI proofreading to all email templates which proofreads the generated email and executes text similarity validation to detect and correct email proofread/hallucination(s). To enable this, toggle 

Filtering + Export

We're excited to announce that our AI agents now support inbound calling, enabling seamless, real-time voice interactions. This enhancement allows users to initiate calls directly to AI agents, facilitating immediate assistance. Inbound calling is enabled by default for everyone.

To have an agent transfer your call to a human representative, set your 

You can now personalize their AI voice agents by configuring key speech settings such as voice selection, speaking speed, and tone. This feature allows you to choose from a variety of realistic voices, adjust how fast the agent speaks, and tailor its delivery style to better match your use case. Ideal for creating more natural, expressive, and on-brand voice experiences.

You can now define custom scenarios that guide how the AI agent responds during calls. Whether it's handling a payment inquiries, managing support escalation, or answers various questions, you can configure tailored flows for each situation. These scenarios ensure the AI agent behaves appropriately, stays on-brand, and delivers consistent, context-aware conversations across all call types.

Inbound Calling

We're excited to announce the beta launch of our new Customer Health Score! This feature provides a quick overview of your customers' financial health, calculated using Stuut's proprietary algorithm.

This will help you proactively manage your customer relationships and improve collection outcomes. We look forward to your feedback as we continue to refine this feature!

You can now set up your outreach workflows to automatically repeat specific stages. For example, you can configure a reminder to be sent every 7 days. You also have the option to set an end point for these recurrences, such as "until 15 days after the invoice due date."

You can now view rendered email templates as you edit them!

You can now add dynamic variables to email template subject lines.

We've added more details to the calls page as well as the ability to filter by customer, classifications, and workflows.

We've added call summaries and any associated tasks to the call page.