We're excited to announce that our AI agents now support inbound calling, enabling seamless, real-time voice interactions. This enhancement allows users to initiate calls directly to AI agents, facilitating immediate assistance. Inbound calling is enabled by default for everyone.

To have an agent transfer your call to a human representative, set your Customer Support Number in organization settings.

Agent Configuration

You can now personalize their AI voice agents by configuring key speech settings such as voice selection, speaking speed, and tone. This feature allows you to choose from a variety of realistic voices, adjust how fast the agent speaks, and tailor its delivery style to better match your use case. Ideal for creating more natural, expressive, and on-brand voice experiences.

Call Scenarios

You can now define custom scenarios that guide how the AI agent responds during calls. Whether it's handling a payment inquiries, managing support escalation, or answers various questions, you can configure tailored flows for each situation. These scenarios ensure the AI agent behaves appropriately, stays on-brand, and delivers consistent, context-aware conversations across all call types.

Freshbooks Integration

Freshbooks is now supported!