We wanted to create the Disputes module to give your team a 

 for all open and resolved disputes, bringing clarity and structure to a process was hard to track and keep up with without a dispute management tracking tool. With instant visibility into which invoices and accounts are affected, teams can quickly understand the status of every dispute. By centralizing dispute management in Stuut, you reduce the risk of issues getting lost in email threads or spreadsheets—ensuring nothing falls through the cracks and resolutions move faster.

The agent goes beyond dispute creation, continuing to work in the background. If it detects a resolution during an email or call exchange, it automatically updates the dispute case and notifies you with a task for review.

You can add your own dispute reason codes, or if you don’t have one, you can use Stuut’s suggested reason codes, just pick the ones that are relevant to your company. 

If you want to use our disputes module, opt in so that we can get a Stuut representative to help you get set up. 

stuut changelog

Disputes within Stuut